Our Commitment to Your Satisfaction
Free Returns Within 7 Days
For all sale items, enjoy free returns within 7 days of receipt. Simply follow these steps:
- Contact Us: Let us know your intention to return the item(s) within 7 days of receipt.
- Schedule a Pickup: We’ll arrange a convenient time for our courier to collect the item(s) from your location.
- Inspect and Process: Our team will inspect the returned items to ensure they meet our return conditions.
Return Conditions
To be eligible for a free return, the item(s) must be:
- In their original, undamaged condition
- Unopened and sealed
- Accompanied by the original packaging and any accessories
Important Notes:
- Items from the same order cannot be returned for free. A return charge of 25 DHS will apply.
- Online exclusive products and special offers may not be eligible for free returns. If you wish to return these items, you’ll be required to pay the cost of returning them using your preferred shipping method.
- We cannot accept liability for goods returned using any method other than our collection service.
Refunds
Once we receive your returned item(s) and verify that they meet our return conditions, we’ll process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
Need More Assistance?
If you have any questions or require further assistance with returns and exchanges, please don’t hesitate to contact our customer support team. We’re here to help!